Last updated: July 2026
We accept returns within 30 days of delivery for most items. If 30 days have passed since your delivery date, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be:
Certain items cannot be returned:
To initiate a return:
Customers are responsible for return shipping costs for items returned due to preference or change of mind. If the return is due to our error (damaged or incorrect item), we will cover the return shipping cost.
Oversized furniture items (dining tables, bed frames, kitchen islands, console tables) are subject to a 15% restocking fee if returned due to preference. No restocking fee applies for damaged or incorrect items.
Once we receive and inspect your returned item, we will send you an email confirmation. Refunds are processed within 5-7 business days to your original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at info@ancestriall.com.
If your item arrives damaged, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
Orders can be cancelled free of charge before they ship. Once an order has shipped, it must be returned following the standard return process.
For return questions, contact us at info@ancestriall.com or +1 (818) 789-5888.