Last updated: July 2026
We offer free standard shipping on all orders within the United States. No minimum purchase is required.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Standard shipping typically takes 3-7 business days depending on your location within the United States. Delivery times are estimates and not guaranteed.
We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not ship to PO boxes for oversized items requiring freight delivery.
Larger furniture pieces such as dining tables, bed frames, and kitchen islands may require freight shipping. These items typically take 5-10 business days for delivery and may require a signature upon receipt. You will be contacted to schedule delivery for freight items.
Once your order ships, you will receive an email with a tracking number. You can track your package through the carrier's website.
If you need to change your shipping address after placing an order, please contact us immediately at info@ancestriall.com or +1 (818) 789-5888. We can only update the address before the order has shipped.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund at no cost to you.
If your tracking shows delivered but you haven't received your package, please check with neighbors and your building's mail area first. If the package is still not found, contact us within 5 business days and we will file a claim with the carrier.
For any shipping questions, please contact us at info@ancestriall.com or +1 (818) 789-5888. Our team is available Monday through Friday, 9 AM to 5 PM Pacific Time.